Frequently Asked Questions

​1. How does MyBuilderCPA work?

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We operate as the outsourced accounting department for your home building business. Our services include transaction entry, budgeting, financial reporting, tax preparation, and more. You’ll have regularly scheduled strategy sessions with our Founder & CEO, while our dedicated offshore accounting team in the Philippines takes care of routine tasks in the background. Our goal is to minimize the time you spend on accounting so you can focus on growing your business.

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2. Can you work with my existing bookkeeper?

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Probably not. Our process is designed to be end-to-end, which ensures accuracy, consistency, and timeliness. Too often, we encounter bookkeepers who fail to attach source documents, misunderstand debits and credits, or introduce errors that require costly rework. Our approach eliminates these issues by maintaining control from start to finish. We are happy to review your situation and determine if an exception can be made, but in most cases, our system works best when we handle everything.

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3. Can you just prepare my tax return using my QBO file?

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No, and here’s why: Preparing a tax return is not just about filling out forms—it’s about ensuring the numbers are complete, accurate, and properly categorized. This requires us to take a deep dive into your books, which is only possible if we’ve maintained the books throughout the year. Our ongoing engagement model is designed to provide accurate financials all year long, so when tax season arrives, everything is already in place.

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4. Do you provide audits or audited financials?

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No, we do not provide audit services or assurance of any kind. As your outsourced accounting department, we are actively involved in the preparation of your financials, which means we cannot provide independent assurance. However, if you require an external audit, we can work closely with your independent auditor to support the audit process. We’ve helped many clients successfully navigate audits, and in some cases, this has allowed them to remove personal guarantees from their loans.

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5. Can I call you anytime?

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No. Our work is built around scheduled meetings and well-planned workflows. Most clients have standing meetings weekly or monthly via Google Meet or Zoom, which allows us to use screen sharing to review your financials together. You can email us in between scheduled meetings and add discussion points to a shared agenda. We prioritize efficiency, which means every client receives our full attention during their scheduled time. Ad-hoc calls disrupt this workflow and take time away from other clients.

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6. What if I have an accounting emergency?

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There should be no such thing as an accounting emergency. Proper planning and proactive processes prevent financial "emergencies." That said, if a vendor, subcontractor, or employee is not paid on time, we understand that’s a critical issue. For situations like this, we will respond as quickly as possible. However, if you require unscheduled work or same-day requests, these will be subject to urgency pricing. This pricing reflects both the cost of our time and the impact it has on other clients whose projects may be delayed as a result.

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7. Can I hire you on an hourly basis for one-time advice or consulting?

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No. Our business model is designed for long-term, consistent partnerships, not one-off consulting calls. While hourly work may seem simple, it disrupts our focus on clients who have committed to ongoing service. Our goal is to prioritize our existing clients and deliver the highest level of value to them. If you’re looking for ongoing support, we encourage you to explore our service options.

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8. How much access do I have to MyBuilderCPA?

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You’ll have access to our team via scheduled meetings and email. Your primary point of contact is our Founder & CEO, and you’ll also have the support of a dedicated offshore accountant. We encourage clients to utilize their regularly scheduled meetings and submit questions or agenda items in advance. This structured approach ensures you get answers to your questions and the most value from your time with us.​​​

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9. How do you ensure my financials stay accurate?​

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Our approach is centered on consistency and accuracy. From transaction entry to financial reporting, we use a standardized process that follows industry best practices, such as the NAHB chart of accounts. Our dedicated accountants review your financials each month and make adjustments as needed. If you ever spot something unusual, our system allows us to trace it back to the source transaction. Accuracy is our priority, and it’s one of the reasons we insist on handling bookkeeping, reconciliation, and reporting as a unified process.​

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10. How do you handle mistakes or corrections?​​​

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If a mistake occurs, we correct it as quickly as possible at no extra cost. Our system is designed to catch errors early, and our processes ensure that we have a clear trail to find and fix issues. Our proactive approach significantly reduces the likelihood of mistakes, but when something does go wrong, we own it and make it right.​

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11. Can you process payroll for my business?​

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No. We do not directly process payroll, but we facilitate the process by setting up and managing third-party payroll providers like Gusto or QuickBooks Payroll. We ensure your employee information is entered correctly, reconcile payroll payments, and assist with payroll compliance. This approach allows us to focus on the accounting while letting payroll experts handle the payment process.

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12. What happens if I want to cancel our engagement?​

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If you decide to cancel your engagement, simply notify us, and we’ll begin a smooth offboarding process. Our goal is to ensure you have everything you need to transition to a new accounting provider. We will prepare your records and make them accessible so your next accountant has everything required to take over. However, keep in mind that if you terminate mid-month or mid-quarter, any incomplete work may not be finalized until the following month.​

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13. Do you guarantee tax savings?​

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No one can guarantee tax savings. However, we promise to help you reduce your tax liability as much as legally possible. Our proactive planning and year-round bookkeeping help us identify deductions and credits before tax season. By working together consistently, we have more opportunities to reduce your tax bill than if we only prepare your taxes at year-end.

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14. How do you price your services?​

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Our pricing is based on a percentage of your business’s revenue. We found that flat fees or hourly rates created more confusion than clarity. By aligning our fees with your revenue, you pay a fair, proportional amount for the level of service you receive. This approach ensures you never pay more than you should, and it adjusts automatically as your revenue changes.

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15. What does "use it or lose it" mean?​

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“Use it or lose it” refers to your scheduled meetings with us. Most clients have 1 to 4 recurring meetings per month. If you don’t have anything to discuss, you can skip the meeting, but you cannot “roll over” unused meetings into the next month. This policy keeps us on track to serve all clients consistently and prevents backlogs of missed meetings.

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16. How often do I get financial reports?

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Our standard practice is to provide financial reports at the end of each month. This allows us to close the books, ensure everything is accurate, and provide clean, actionable data. If you have specific needs, like weekly cash flow forecasts, we can discuss that during our strategy sessions.

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17. Why can’t I see you as a “one-time” client?

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Our services are designed for businesses that value consistency and long-term financial growth. One-time engagements (like one-off consultations or tax return prep) don't fit our business model. We focus on clients who want ongoing, end-to-end accounting support. This approach allows us to build strong, lasting relationships and deliver superior value.

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18. Do you help with vendor payments or bill payments?

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Yes, we facilitate the accounts payable process by managing vendor payments and ensuring proper documentation is collected. We maintain compliance by tracking W-9s and Certificates of Insurance (COIs) and ensuring vendors meet all requirements before payments are made.​

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19. What if I have a complaint or need to resolve a dispute?

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We strive for clear communication and transparency in all aspects of our service. If something isn’t working, we encourage you to bring it up during our scheduled meetings. Our Terms & Conditions outline a formal dispute resolution process. Our priority is to resolve issues quickly, so everyone can stay focused on the work at hand.​

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20. How do you handle W-9s, 1099s, and year-end tax compliance?​

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We handle W-9 collection, track payments to vendors, and ensure all 1099s are filed accurately. Throughout the year, we prepare for year-end filings to ensure your compliance deadlines are met. No last-minute scrambles.​​

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